Frequently Asked Questions

You can inquire on any product page using the "Inquire" button, or contact us via the form, WhatsApp, or visit our gallery. We will respond with availability, lead times, and a detailed quote.

Yes. We work with clients on custom materials, dimensions, and finishes. Visit our Custom page to describe your vision or share a reference; our team will guide you through the process.

We offer white-glove delivery in the UAE and international shipping for most pieces. Delivery timelines and costs depend on the item and destination. We will provide a clear schedule when you place an order.

Lead times vary by piece and complexity—typically from several weeks to a few months. We will give you an estimated timeline when we confirm your commission.

Due to the bespoke and handcrafted nature of our pieces, returns are handled on a case-by-case basis. We are committed to your satisfaction; please contact us to discuss any concern.

We provide care guidelines with each piece. In general, avoid direct sunlight and harsh chemicals; use soft cloths for dusting and recommended products for leather or fabric. Our team can advise on specific materials.

Our gallery in Dubai is open by appointment. We recommend booking a visit to experience our collections and discuss commissions. You can request a tour via our website or contact us directly.

Yes. We ship to many countries. International delivery is arranged with care; costs and timelines depend on size, weight, and destination. We will provide a quote for your order.

We accept major cards, bank transfer, and other arrangements for larger orders. Payment terms can be discussed at the time of order or commission.

White-glove service includes delivery to your room of choice, unpacking, placement, and removal of packaging. We ensure your piece is set up with care so you can enjoy it immediately.