Privacy Policy

This Privacy Policy applies to Kazmarnova and our website, services, and communications. We process personal data in accordance with applicable laws, including the EU General Data Protection Regulation (GDPR) where relevant, and best practices for data protection.

By using our services or providing your data, you acknowledge that you have read and understood this policy.

The data controller responsible for your personal data is Kazmarnova (Dubai, UAE). For any questions about this policy or your data, please use the contact details at the end of this document.

We may collect: (a) Identity and contact data—name, email, phone, address when you inquire, place an order, or contact us; (b) Transaction data—details of inquiries, orders, and communications; (c) Technical data—IP address, browser type, device information, and usage data when you visit our website; (d) Marketing and communications preferences where you have consented.

We use your data to: respond to inquiries and provide customer service; process and fulfil orders and commissions; manage appointments and gallery visits; send service-related communications; improve our website and services; comply with legal obligations; and, where you have consented, send news and offers. We do not use your data for purposes incompatible with these.

We process personal data on the basis of: performance of a contract (e.g. order or commission); your consent (e.g. marketing); our legitimate interests (e.g. improving services, security) where not overridden by your rights; and legal obligation where required.

Our website may use cookies and similar technologies to ensure functionality, analyse usage, and improve your experience. You can manage cookie preferences in your browser. Essential cookies are necessary for the site to function; other cookies may be optional and subject to your consent where required by law.

We retain your data only for as long as necessary for the purposes described above, or as required by law. For example, contact and transaction data may be kept for the duration of our relationship and for a period thereafter for legal, accounting, or dispute-resolution purposes. You may request erasure where we have no overriding legal obligation to retain.

We may share your data with: service providers who assist us (e.g. hosting, delivery, payment processing) under strict confidentiality; professional advisers where necessary; and authorities when required by law. We do not sell your personal data to third parties.

Your data may be processed in the UAE and in other countries where our service providers operate. Where we transfer data to countries that may not offer an equivalent level of data protection, we implement appropriate safeguards (e.g. standard contractual clauses or other mechanisms) as required by applicable law.

Depending on your location, you may have the right to: access your data; correct inaccuracies; request erasure; restrict or object to certain processing; data portability; withdraw consent; and lodge a complaint with a supervisory authority. To exercise these rights, please contact us using the details below.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure; we encourage you to use strong credentials and to contact us if you suspect any incident.

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top will be revised when changes are made. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy where permitted by law.

For any questions about this Privacy Policy or to exercise your rights, please contact us via our Contact page, by email, or at our gallery address in Dubai, UAE. We will respond to your request in accordance with applicable law.